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Gene Moy (梅忠毅) is a user experience architect from Chicago with 15 years experience working on the web and now, medical devices. Occasionally he thinks every day feels like 1995 all over again. More about Gene »
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08 Nov 2006 0558H
More on voting machine problems
Trouble with voting machines seemed to come in threes: poorly trained, older staff unfamiliar with technology (in Illinois, we boasted of help in the form of ‘high schoolers’ who had ‘knowledge of computers’); uncertain state of system after completing an interaction; and trustability.
I can’t emphasize how much a good user experience team would have helped but only so far as stakeholders know about what we can do to help them reduce costs and increase user efficacy and satisfaction.
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