Archive for November 2006

13 Nov 2006 2224H

There’s some shakeups from the movers and shakers

People are giving up on the idea of being an IA. Some don’t want to even call themselves IAs anymore. Christina Wodtke of Elegant Hack, as was brought up elsewhere by Adam Greenfield, writes about our disciplinary myopia, or is it amnesia, or is it, as I’ve reproduced below about e-voting and IAs, a case [...]

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13 Nov 2006 2151H

Still more on voting machine issues

Of the millions who cast their ballots last week, I did not use the system with the touch-screen interface. I was afraid of it not counting my vote, and because I was kind of in a hurry, I just did the paper ballot instead, which I believe was designed specifically for Cook County by Marcia [...]

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13 Nov 2006 2125H

Gizmodo v-blogs the Nintendo Wii setup screen

And it uses their controller like a laser pointer to set language, date, locale options. . . I think this is a case of using technology for technology’s sake though. But I’m rooting for the Wii, to be honest. Sure there’s not the bloodletting and full on adult action of GRAW or R6 Vegas on [...]

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12 Nov 2006 2314H

XBox 360 problems with voice in multiplayer, GRAW

Not to talk about the frivolous, but I’m allowed since this is my blog. I have an XBox 360, which friends raved about near launch, and felt some peer pressure (really, quite a lot of armtwisting) to conform since we were going online to play multiplayer co-operatively through the Ghost Recon series and also the [...]

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08 Nov 2006 0558H

More on voting machine problems

Trouble with voting machines seemed to come in threes: poorly trained, older staff unfamiliar with technology (in Illinois, we boasted of help in the form of ‘high schoolers’ who had ‘knowledge of computers’); uncertain state of system after completing an interaction; and trustability. I can’t emphasize how much a good user experience team would have [...]

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07 Nov 2006 1050H

American voting user experience sucks

Never let it be said that there is a day without a user experience improvement or learning. Besides my political discontent, there is actually a huge user experience opportunity here on Election Day in terms of smoothing out the voting experience and I’m quite surprised and dismayed that we as a profession have not taken [...]

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06 Nov 2006 0806H

“Customer Service Architecture”

I just heard on the radio that 85% of people polled in this story have been so upset by customer service over a tech problem that they swore, shouted, cried, hit something in frustration, or experienced chest pains. Yes, chest pains. This is an opportunity for information architects to create a more productive support experience. [...]

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