Comments on: Sears.com Appliance Checkout http://www.everythingisdesign.com/2006/12/19/searscom-appliance-checkout/ Chicago, user experience, interaction design, information architecture, information design, usability, graphic design, product design, strategy. Mostly. Sat, 26 Mar 2011 13:10:02 -0400 hourly 1 http://wordpress.org/?v=3.1.4 By: me http://www.everythingisdesign.com/2006/12/19/searscom-appliance-checkout/comment-page-1/#comment-39 me Sat, 23 Dec 2006 00:08:38 +0000 http://www.everythingisdesign.com/2006/12/19/searscom-appliance-checkout/#comment-39 It's interesting to note that a former Army general in charge of logistics at the time of the Gulf War in 1992 came to head Sears logistics and supply chain management, but who knows what happened when the merger/buyout from Kmart happened. Perhaps what you and I are experiencing is a result of the distribution and supply chain problems that result from poor integration. In the merchandising section, I'm not sure what to make of the Structure line being part of Sears now (although I did buy some nice twill cavalry pants from them) or Land's End being made so prominent. The electronics section seems to be holding its own along with Craftsman (the 130 piece tool set I have seems to be missing a piece though) and Kenmore. It may be those are the only things worth shopping of the once glorious Empire of Sears. Perhaps they'll be spun off into their own boutiques, and then, poof. No more department stores, just specialty shops and big boxes. It’s interesting to note that a former Army general in charge of logistics at the time of the Gulf War in 1992 came to head Sears logistics and supply chain management, but who knows what happened when the merger/buyout from Kmart happened. Perhaps what you and I are experiencing is a result of the distribution and supply chain problems that result from poor integration.

In the merchandising section, I’m not sure what to make of the Structure line being part of Sears now (although I did buy some nice twill cavalry pants from them) or Land’s End being made so prominent. The electronics section seems to be holding its own along with Craftsman (the 130 piece tool set I have seems to be missing a piece though) and Kenmore. It may be those are the only things worth shopping of the once glorious Empire of Sears. Perhaps they’ll be spun off into their own boutiques, and then, poof. No more department stores, just specialty shops and big boxes.

]]> By: tim http://www.everythingisdesign.com/2006/12/19/searscom-appliance-checkout/comment-page-1/#comment-38 tim Thu, 21 Dec 2006 21:36:28 +0000 http://www.everythingisdesign.com/2006/12/19/searscom-appliance-checkout/#comment-38 I bought a gift for my dad at Sears yesterday. It was a little disappointing-- aside from their badass tool section, the rest of it was pretty sorry. And even in the tool section, there were wide swaths of empty aisles where it was clear that they were sold out. Someone should have either anticiapted the demand, or made a call to the warehouse to get more stuff on the shelves. What was sold out? The stuff in the 15 to 30 dollar range. I can't belive that they don't have retail data to indicate that is where they move the most volume, since every year I have bought my dad a gift, it has been either one item from those aisles, or a combination of items from those aisles. I bought a gift for my dad at Sears yesterday. It was a little disappointing– aside from their badass tool section, the rest of it was pretty sorry. And even in the tool section, there were wide swaths of empty aisles where it was clear that they were sold out. Someone should have either anticiapted the demand, or made a call to the warehouse to get more stuff on the shelves. What was sold out? The stuff in the 15 to 30 dollar range. I can’t belive that they don’t have retail data to indicate that is where they move the most volume, since every year I have bought my dad a gift, it has been either one item from those aisles, or a combination of items from those aisles.

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