22 Dec 2006 1843H

Microsoft to begin making amends for XBox 360 tech problems

Dean Takahashi of the San Jose Mercury reports that Microsoft is responding at last to users and bad PR on the XBox 360’s tech problems and so, the warranty’s being extended to one year, retroactively, and the $140 Microsoft was asking for in order to repair their poorly assembled hardware will be reimbursed to us. All of this is great news. I can’t wait to get my courier box so I can send XBox #3 back and get XBox #4 and possibly spend another few hours with tech support in India and the Philippines when that one breaks down. I think I’ve spent more hours trying to troubleshoot what has turned out to be a broken hard drive module that somehow affects in-game communications than I have actually playing the darned thing. Kinda makes the Playstation 3 look like a bargain in terms of cost if you count all the time spent.

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2 responses to "Microsoft to begin making amends for XBox 360 tech problems"

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23 Dec 2006 0123H

tim writes:

do you think that maybe the x-boxes you’ve been getting are returns? As in , someone else returned it, tech guys said “no error found” and sent it back out? Is it always the same ticket, or have you opened separate tickets each time?

23 Dec 2006 0800H

me writes:

Oh, there’s no doubt that XBox #3 was refurbed. XBox #2 came straight out of a box from a Gamespot though, but #3’s manufacture date was even earlier than the first one. I think we have had three or four support tix by now. . . the next one will be new, but they said it’ll take three weeks for the prepaid box to get here. I know. I know.

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