11 Apr 2007 1713H

Scooped by 40 years

Back in October I made the observation that corporate politics impacts information architecture. Sure Garrett has mentioned it, and at happy hour on Fridays we often drown our sorrows because of it, but I thought I was rather clever for saying so. That is, until, in the course of catching up with the post-SXSW blogosphere, I saw that my old colleague from Viant, Karl Long, wrote about a thing called Conway’s Law (article had been taken down yesterday when I posted), which has since been picked up by Spool et al., among others.

Hearing this has only served to underline what Mark Hurst said back in 2003, who I quoted via our other former Vianteer, Richard Anderson, a few weeks back. If the metric of our success for our clients is nothing less than sales, the metric of our success as user experience consultants should be trying to overcome organizational barriers so that our recommendations take hold and change the organization. Otherwise we’re just really trying to put a band-aid solution on something that should be more fundamental in nature.

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