24 Apr 2007 1006H

E-commerce account management is miserable; Business Week Innovation Podcast

After benchmarking dozens of online retailers, both bricks-n-clicks and pure play, I’ve come to the conclusion that e-commerce account management is generally miserable on a great many websites and it’s apparent that competitors often look to each other for leadership, leading to a rather ridiculous situation of mutual miserability, if I could use that term, rather like two thieves scrapping for the same pile of items who, in the course of grappling with each other for the goods, wind up tumbling into a fresh pit of human waste. Hilarious and disgusting to anyone paying attention.

I’ve been listening to BusinessWeek’s weekly podcast on Innovation and Design, which has an RSS feed at that link. Give it a spin.

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