23 May 2007 1558H

And so. . . checkout

As used as we are to one-click e-commerce, you never think you will have those conversations around a table with a half dozen people about what if the user wants to add multiple instances of an item, some of which need to be giftwrapped, some of which don’t, and how they will be added to a shopping cart, and should a user be allowed to add them all together, or one at a time, sent to Aunt Mary and/or Uncle John, and then the kids, and if so, when would they be allowed to giftwrap some of them and then have the rest sent to themselves, but wait, before you answer, we still need to punch in coupons and promotion codes and the card number for the loyalty program, before the user goes back and changes their shipping address and their billing address and then all their shipping preferences, back and forth, just somehow not quite meeting your needs. And suddenly, you find that Websphere Commerce’s user experience is not so great out of the box, but, if you could only tweak it just a teeny tiny little bit, just so, you can bend it to your will. . . and it looks soooo innocuous but as you get closer and closer to it, it opens its gaping maw wide, wide, until its jaws blot out the multitudinous swirling suns and stars and take you, the conference table, and all your colleagues down down down

Then you wake up in a cold sweat.

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