http://www.everythingisdesign.com/2007/07/13/customer-service-as-design-investment/ Chicago, user experience, interaction design, information architecture, information design, usability, graphic design, product design, strategy. Mostly. Sat, 26 Mar 2011 13:10:02 -0400 hourly 1 http://wordpress.org/?v=3.1.4 http://www.everythingisdesign.com/2007/07/13/customer-service-as-design-investment/comment-page-1/#comment-7635 George Kissi Mon, 10 Dec 2007 17:35:18 +0000 http://www.everythingisdesign.com/2007/07/13/customer-service-as-design-investment/#comment-7635 Yeah, the fact that they receive so many customer service calls is evident that their service sucks! I used to have sprint so I should know. I didn't call to complain I just switched to a different service. May be if enough people did that they will listen and learn! Yeah, the fact that they receive so many customer service calls is evident that their service sucks! I used to have sprint so I should know. I didn’t call to complain I just switched to a different service.
May be if enough people did that they will listen and learn!

]]> http://www.everythingisdesign.com/2007/07/13/customer-service-as-design-investment/comment-page-1/#comment-5468 K Mon, 16 Jul 2007 01:03:22 +0000 http://www.everythingisdesign.com/2007/07/13/customer-service-as-design-investment/#comment-5468 The mind boggles. Our service sucks so customers complain so let's get rid of the customers? Sounds like a plan to me... The mind boggles. Our service sucks so customers complain so let’s get rid of the customers? Sounds like a plan to me…

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