Archive for August 2007

21 Aug 2007 1121H

Guilt tripped into posting

Here’s a talk from Spool on Designing for Brand.

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15 Aug 2007 1135H

How not to design a form, part 2

As reported back in March, when my third Xbox 360 failed and I was sent a box with instructions on packing it in and sending it back for repairs at the UPS facility in McAllen, Texas, we looked at the form and tried to figure out how to make it better. Well, I have mixed [...]

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14 Aug 2007 2357H

Virtual closet in destination cities saves time, effort?

Heard about FlyLite, the virtual closet company, on NPR’s MarketPlace yesterday. Is it worth the money? Well, I do travel enough weekly that I could spend the money, $100 a trip, on stashing my clothes in some place in advance, except I don’t consult in Boston, Philly, DC, or New York, because my time could [...]

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10 Aug 2007 2052H

How to keep Lego going in the early 21st century

Fantastic Monocle interview with Jørgen Vig Knudstorp, the CEO of Lego about how they are trying to make the product and brand relevant in a video game dominant, global age. Pay attention around Minute 12 when he starts talking about the Lego family personas. 20 minutes, flash video.

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10 Aug 2007 1511H

Ticketmaster user experience? Sucks.

Okay. I can understand that if you don’t fill in this form in a minute? You get booted because 3 jillion other people want to see that band. And I can understand, even, to a much lesser degree that if you get past the one minute timer that you have 3 minutes to fill in [...]

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06 Aug 2007 0951H

Is healthcare the great untapped user experience market?

When you look at America’s burgeoning healthcare system and all its overhead it’s difficult to argue for more staff and yet even more levels of bureaucracy for the average seeker of healthcare services to wade through. But it is because the system is so complex and convoluted that it is even more necessary to have [...]

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