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Gene Moy (梅忠毅) is a user experience architect in Chicago with 12 years experience working on the web. He sometimes thinks every day feels like 1995 all over again. More about Gene »
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13 Mar 2008 0657H
In the end, it’s not enough to have it work
People have to love the product and be passionate about it. How then to build this factor in? I think the answer is in something called kansei engineering, the design of “feeling” into the product. Maybe you could label them as “desirability studies” as Nielsen Norman did with Microsoft.
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