14 Apr 2008 0611H

Things that impact user experience outside our domain

Just heard a story on NPR about TurboTax (which I just used for the 10th year in a row last night). Last year they didn’t anticipate the hit their servers would take. The cost? 10 million in refunds issued to angry users that needed to be assuaged. They’re not the only site: think about all those sites that experience seasonal hits on holidays, or florists who get hit at Valentines and Mom’s Day, or those for big  tickets and software releases like those for big releases of videogames. On-demand load balancing and stress testing as well as user experience enhancements in terms of lightening pages and process flows should now be critical path components for large scale websites serving millions of users.

Similarly there was a story about the evolution of video game music. As technology has advanced, so too has the ability to create much richer experiences: few elements have advanced so much as the capability to enrich the experience of immersive play than music.

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