Gene Moy (梅忠毅) is a user experience architect from Chicago with 14 years experience working on the web and now, medical devices. Occasionally he thinks every day feels like 1995 all over again. More about Gene »
Today observed my wife shopping online and cussing out the webpage at checkout. You see, she is one of the many people — not a majority of users certainly, but definitely a persona to be designed for — out there who I observed at Sears, MyGofer, Hallmark, Borders, Wilton, so on — who use the [...]
Read the rest of New thoughts on shopping carts and the e-commerce experience
That’s a lot of users. I know our family’s done our fair share of contributing to those minutes. It works pretty darn good, except, you can’t pick your movies in XBox Dashboard, you have to go to Netflix and put them in queue, which is half-assed, being a political decision to not cannibalize from Microsoft’s [...]
Read the rest of 1 million Xbox users running the Netflix service
Of all the lousy times to be looking for a new gig, there’s a recession and a marriage banquet and an election and all these things with starting a new life. But I really can’t complain because at least the interviews keep coming, so that signals to me that the market is still fairly strong.
So, [...]
Probably. We talk about carousels but no one properly seems to know what are the appropriate contexts around when to use them.
For those not in the know, carousels are a kind of web user interface widget that essentially displays a subset of a larger set of information in a loop, and typically not only shows [...]
Read the rest of Are carousels abused?
doesn’t necessarily mean that the user will be incented (incentivized?) to take an action. In other words, beyond the role that user experience plays in making things findable and easy to use — for those of us who work in e-commerce, anyway — there is this other role we play in promotion of features.
For instance, [...]
Read the rest of Just because it works in a u-test. . .
Seems a recent post at grokdotcom has inflamed the information architecture community: hardly worth mentioning really but for the strident responses drawn to that flame. I don’t think it’s wrong to say that interaction design or information architecture is faulty or point out how they are incomplete, and most mature disciplines at some point in [...]
Read the rest of Biting the hand that feeds you
At one time, before the dotcom world ended, people would put out these crazy job descriptions where they wanted what used to be called a webmaster: someone who coded, designed, researched, and managed the web services for a company or an organization. They wanted someone who was familiar with major scripting and programming languages, someone [...]
Read the rest of In re: interaction design v. information architecture
Oh. Looks like W-S brands’ UX & Dev teams down at the north end of Van Ness have been hard at work lately. Let’s look the numbers:
#21 on the Internet Retailer Top 100,
$1.1 billion worth of stuff sold online last year, up 19% from the previous year,
7.1 million visitors a month,
6% conversion rate,
Average ticket of [...]
Read the rest of UX-dojo-storming PotteryBarn.com
Probably one of the most frustrating things about this type of work is the amount of rework that is required due to changing or poorly gathered business requirements, and in fact, sometimes the business side is actually using hard code and layouts as a kind of sandbox for their own ideas before rejecting or accepting [...]
Read the rest of Reworking wireframes
Rehashing an old post from last year, but, now, everywhere it can be seen that the walls that form that decade-old convention of shopping cart as a label are crumbling down. Bag, basket — “my gear” even, on one site — it does not really seem to matter to people, so long as there is [...]
Read the rest of The end of cart?
Proudly powered by WordPress 2.7. RSS Feeds for Entries and Comments.
Everything is design is licensed under a
Creative Commons Attribution-Noncommercial 3.0 License.
Bad Behavior has blocked 287 access attempts in the last 7 days.