Gene Moy (梅忠毅) is a user experience architect from Chicago with 14 years experience working on the web and now, medical devices. Occasionally he thinks every day feels like 1995 all over again. More about Gene »
Or was it? I’ve been saying this in various places, but, I think we saw a game changer of an event today. Technologically nothing has changed. But because it addresses emerging markets and unmet user needs, the iPad will change computing as we know it, really make it part of our contemporary everyday experience, almost [...]
Read the rest of Another year, another Apple event
“It was a stronger picture for Internet retailing. The average online order on Black Friday rose 35% from last year, to $170.19, according to online retail analyst Coremetrics — an indication that people may be looking to buy gifts after a year of economic woes.”
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Dear Mr. Frain: slash the price on the Nook. Give the thing away. Why? The real game is to sell books, not to sell Nooks, just like Microsoft and the other game companies. To compare with video games: if you have good product, as Nintendo planned, quite successfully, with the Wii against Microsoft’s XBox 360 [...]
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Today observed my wife shopping online and cussing out the webpage at checkout. You see, she is one of the many people — not a majority of users certainly, but definitely a persona to be designed for — out there who I observed at Sears, MyGofer, Hallmark, Borders, Wilton, so on — who use the [...]
Read the rest of New thoughts on shopping carts and the e-commerce experience
That’s a lot of users. I know our family’s done our fair share of contributing to those minutes. It works pretty darn good, except, you can’t pick your movies in XBox Dashboard, you have to go to Netflix and put them in queue, which is half-assed, being a political decision to not cannibalize from Microsoft’s [...]
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Congrats to Matias Duarte, Wes Yun, and the team who worked on making the Palm Pre’s debut such a success. (If you haven’t seen the launch keynote, check it out.) Backtrack a little over 13, 14 months to a conversation I had with Wes and Matias about working for a project that they could not [...]
Read the rest of In praise of the Pre
(by Robert Brunner and Stewart Emery with Russ Hall: FT Press, 2008.) Examples are too heavy on the Apple fanboy love, when so many others are available, and there is this sense, despite the hard orange cover with its glossy Helvetica type in a trendy slim, vertical format, that this book is actually a rough [...]
Read the rest of Do you matter: how great design will make people love your company
Was reading a white paper from HFI the other day. Said they wanted to move beyond usability, which as I’ve noted in previous posts, as we typically experience it, is more normative than it is positive. In essence they described what Grokdotcom might call Persuasion Architecture, but which they are calling, Persuasion, Emotion and Trust. [...]
Read the rest of Isn’t that . . . marketing’s function?!
If you invest in solid user experience, interaction design, and usability as central to your corporate values, then you don’t have to spend millions on an expensive media campaign, nor do you have to hire all these “gurus” to help people out:
Besides the TV ads, Microsoft is adding content to windows.com, creating a related site [...]
Read the rest of Vast oversimplification probably, but
By way of Noise Between Stations, there’s a line in this work, my emphasis added, by Nigel Cross’s Expertise in Design:
Expert designers appear to be ‘ill-behaved’ problem solvers, especially in terms of the time and attention they spend on defining the problem. However, this seems to be appropriate behaviour, since some studies have suggested that [...]
Read the rest of Effective design problem solving
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