Strategy

16 Jul 2008 0814H

Design Can Change; Interaction Design Supporting Sustainability

Maybe you all have seen this site, Design Can Change, from SmashLab in Vancouver, but I just tripped over it the other day. It’s a good read, and I think we’re all looking at ways to make changes as we can in the work we do.
A new society will require all kinds of people, [...]

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04 Jun 2008 2214H

Do you make things? Real things?

So I get this email from this guy today. I usually don’t help out grad students generally. As a former academic I try not to get involved now. But the ghost of Victor Papanek won’t let me ignore this one. He said once, “There are professions that are more harmful than industrial design, but only [...]

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21 May 2008 2137H

Online satisfaction

So I’m reading the numbers for the May 15th Spring 2008 report from ForeSee Results on the top 100 e-tailers out there. Netflix, QVC and Amazon lead the e-tailing pack and have done so for nearly four years now, rather remarkable in that manner. But then come the next few and these do surprise me: [...]

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21 May 2008 2126H

Shop four sites at once?

Yep. That’s exactly what the Gap brands would have you do. You can indeed if you so choose buy that bikini to go with your work outfit and don’t forget the flip flops. But, then, where does that leave the Gap? Is it just a slightly more pricey Old Navy? That just seems to expose [...]

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21 May 2008 0644H

10 e-commerce lessons

from Tony Hsieh, CEO of Zappos (second time I’ve mentioned them in the last week or two!) by way of eCommerce Optimization. Particularly so for startups, I think, more difficult to apply for established companies with brick and mortar presences. But hey, Sears sold more than $2 billion in goods last year through the ecommerce [...]

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20 Mar 2008 0541H

Monkey see, monkey do

A few weeks back I did an internal presentation on benchmarking. Isn’t benchmarking just shorthand for plagiarism? No. It shouldn’t be a kneejerk apeing of what someone else is doing just because they seem successful for it. In this article from Harvard Business School, the authors warn against the dangers of casual benchmarking. In the [...]

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11 Mar 2008 0754H

The wisdom of crowds?

Quote: “Blogger Robert Scoble offered his observations over Twitter: ‘The audience is asking Zuckerburg better questions than Lacy did.’”

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09 Mar 2008 1121H

Lifetime value propositions

There’s been a lot of hubbub lately about designers jumping ship from one retailer to another, and the fickle tastes of the consumer, say, in softlines, impacting profitability because of the long lead times from the drafting tables in New York City to the factories in Mexico, Southeast Asia, Central America, and then back to [...]

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19 Feb 2008 0739H

When things are free, what is value?

I’d asked that question last summer. Kevin Kelly has a longass answer. Haven’t had a chance to think it out yet since my head’s full of another thing this morning.  

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18 Feb 2008 2122H

It’s ridiculous to think that

there’s a one size fits all e-commerce interaction model. It’d be like saying that user experience is the same discipline as marketing.
Of course, there are many pretenders out there.

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