Strategy

08 Feb 2011 1234H

On Twitter, again

Yeah, it’s bullshit but I update Facebook and Linkedin more than I care to admit, so I am going to place all my liveblogging and microblogging eggs in the Twitter basket. Follow me @genemoy on Twitter: Readers of this blog have no doubt noticed the disappearances of the regular Delicious bookmarking updates. I been taking [...]

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31 Jan 2011 1200H

Why change fails

Here’s something that became pretty clear for me this weekend at UX4Good. While reading the IDEO HCD Toolkit I came across this diagram: This diagram illustrates largely the business demands of the new product development lifecycle and should not be surprising to anyone who does any user experience work. But this is really only one [...]

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18 May 2010 1948H

Not to brag or nothin’, but. . .

It’s rather late but I was wondering recently what had happened to my former clients, before I went to work in-house e-commerce and then into the dark, murky world of blood plumbing and heart muscle electrical wiring. Well, apparently, back in August of last year, Tim Bay of Shay Digital reported some results from a [...]

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28 Jan 2010 0022H

Another year, another Apple event

Or was it? I’ve been saying this in various places, but, I think we saw a game changer of an event today. Technologically nothing has changed. But because it addresses emerging markets and unmet user needs, the iPad will change computing as we know it, really make it part of our contemporary everyday experience, almost [...]

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29 Nov 2009 0833H

Black Friday internet sales up 35% over last year

“It was a stronger picture for Internet retailing. The average online order on Black Friday rose 35% from last year, to $170.19, according to online retail analyst Coremetrics — an indication that people may be looking to buy gifts after a year of economic woes.” Link

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25 Nov 2009 0645H

Re: Barnes & Noble’s Nook

Dear Mr. Frain: slash the price on the Nook. Give the thing away. Why? The real game is to sell books, not to sell Nooks, just like Microsoft and the other game companies. To compare with video games: if you have good product, as Nintendo planned, quite successfully, with the Wii against Microsoft’s XBox 360 [...]

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24 Nov 2009 1008H

New thoughts on shopping carts and the e-commerce experience

Today observed my wife shopping online and cussing out the webpage at checkout. You see, she is one of the many people — not a majority of users certainly, but definitely a persona to be designed for — out there who I observed at Sears, MyGofer, Hallmark, Borders, Wilton, so on — who use the [...]

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10 Feb 2009 2159H

1 million Xbox users running the Netflix service

That’s a lot of users. I know our family’s done our fair share of contributing to those minutes. It works pretty darn good, except, you can’t pick your movies in XBox Dashboard, you have to go to Netflix and put them in queue, which is half-assed, being a political decision to not cannibalize from Microsoft’s [...]

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12 Jan 2009 1913H

In praise of the Pre

Congrats to Matias Duarte, Wes Yun, and the team who worked on making the Palm Pre’s debut such a success. (If you haven’t seen the launch keynote, check it out.) Backtrack a little over 13, 14 months to a conversation I had with Wes and Matias about working for a project that they could not [...]

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21 Dec 2008 1647H

Do you matter: how great design will make people love your company

(by Robert Brunner and Stewart Emery with Russ Hall: FT Press, 2008.) Examples are too heavy on the Apple fanboy love, when so many others are available, and there is this sense, despite the hard orange cover with its glossy Helvetica type in a trendy slim, vertical format, that this book is actually a rough [...]

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