Strategy

21 May 2008 0644H

10 e-commerce lessons

from Tony Hsieh, CEO of Zappos (second time I’ve mentioned them in the last week or two!) by way of eCommerce Optimization. Particularly so for startups, I think, more difficult to apply for established companies with brick and mortar presences. But hey, Sears sold more than $2 billion in goods last year through the ecommerce [...]

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20 Mar 2008 0541H

Monkey see, monkey do

A few weeks back I did an internal presentation on benchmarking. Isn’t benchmarking just shorthand for plagiarism? No. It shouldn’t be a kneejerk apeing of what someone else is doing just because they seem successful for it. In this article from Harvard Business School, the authors warn against the dangers of casual benchmarking. In the [...]

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11 Mar 2008 0754H

The wisdom of crowds?

Quote: “Blogger Robert Scoble offered his observations over Twitter: ‘The audience is asking Zuckerburg better questions than Lacy did.’”

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09 Mar 2008 1121H

Lifetime value propositions

There’s been a lot of hubbub lately about designers jumping ship from one retailer to another, and the fickle tastes of the consumer, say, in softlines, impacting profitability because of the long lead times from the drafting tables in New York City to the factories in Mexico, Southeast Asia, Central America, and then back to [...]

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19 Feb 2008 0739H

When things are free, what is value?

I’d asked that question last summer. Kevin Kelly has a longass answer. Haven’t had a chance to think it out yet since my head’s full of another thing this morning.  

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18 Feb 2008 2122H

It’s ridiculous to think that

there’s a one size fits all e-commerce interaction model. It’d be like saying that user experience is the same discipline as marketing.
Of course, there are many pretenders out there.

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03 Feb 2008 0924H

Motorola may get out of cellphone biz

Read this in the Trib the other day. Given how hard this stuff is to do, it isn’t surprising that they lost their way. I was cautiously optimistic when their ex-CEO Ed Zander said the way forward was more RAZRs, but, because their culture is both behind and unlike Apple’s, Motorola failed to fix existing [...]

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01 Feb 2008 0636H

Observations on working with stakeholders

Sorry, been busy ramping up at my new gig, but, I was recently reminded of something a pretty smart guy, Ahmed Sako, once told me when I was working in New York: we are all eventually going to be technologists, someday. And he was right: in our line of work, any business is inevitably going [...]

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15 Jan 2008 1319H

Macworld ‘08; Starbucks; Good to Great

No telling what’ll happen this week. Movie rentals on the iTunes Store? Eh. Would put a cork in the non-debate that is HD-DVD vs. Blu Ray, since frankly people are bypassing it all via direct downloads off P2P networks. So, if it ain’t broke, why fix it? I’d like to see iPhone rolled out to [...]

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