Strategy

21 May 2008 2137H

Online satisfaction

So I’m reading the numbers for the May 15th Spring 2008 report from ForeSee Results on the top 100 e-tailers out there. Netflix, QVC and Amazon lead the e-tailing pack and have done so for nearly four years now, rather remarkable in that manner. But then come the next few and these do surprise me: [...]

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21 May 2008 2126H

Shop four sites at once?

Yep. That’s exactly what the Gap brands would have you do. You can indeed if you so choose buy that bikini to go with your work outfit and don’t forget the flip flops. But, then, where does that leave the Gap? Is it just a slightly more pricey Old Navy? That just seems to expose [...]

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21 May 2008 0644H

10 e-commerce lessons

from Tony Hsieh, CEO of Zappos (second time I’ve mentioned them in the last week or two!) by way of eCommerce Optimization. Particularly so for startups, I think, more difficult to apply for established companies with brick and mortar presences. But hey, Sears sold more than $2 billion in goods last year through the ecommerce [...]

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20 Mar 2008 0541H

Monkey see, monkey do

A few weeks back I did an internal presentation on benchmarking. Isn’t benchmarking just shorthand for plagiarism? No. It shouldn’t be a kneejerk apeing of what someone else is doing just because they seem successful for it. In this article from Harvard Business School, the authors warn against the dangers of casual benchmarking. In the [...]

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11 Mar 2008 0754H

The wisdom of crowds?

Quote: “Blogger Robert Scoble offered his observations over Twitter: ‘The audience is asking Zuckerburg better questions than Lacy did.’”

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09 Mar 2008 1121H

Lifetime value propositions

There’s been a lot of hubbub lately about designers jumping ship from one retailer to another, and the fickle tastes of the consumer, say, in softlines, impacting profitability because of the long lead times from the drafting tables in New York City to the factories in Mexico, Southeast Asia, Central America, and then back to [...]

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19 Feb 2008 0739H

When things are free, what is value?

I’d asked that question last summer. Kevin Kelly has a longass answer. Haven’t had a chance to think it out yet since my head’s full of another thing this morning.  

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18 Feb 2008 2122H

It’s ridiculous to think that

there’s a one size fits all e-commerce interaction model. It’d be like saying that user experience is the same discipline as marketing. Of course, there are many pretenders out there.

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03 Feb 2008 0924H

Motorola may get out of cellphone biz

Read this in the Trib the other day. Given how hard this stuff is to do, it isn’t surprising that they lost their way. I was cautiously optimistic when their ex-CEO Ed Zander said the way forward was more RAZRs, but, because their culture is both behind and unlike Apple’s, Motorola failed to fix existing [...]

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01 Feb 2008 0636H

Observations on working with stakeholders

Sorry, been busy ramping up at my new gig, but, I was recently reminded of something a pretty smart guy, Ahmed Sako, once told me when I was working in New York: we are all eventually going to be technologists, someday. And he was right: in our line of work, any business is inevitably going [...]

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