User Experience

15 Jul 2008 1049H

Randy Pausch lecture

This is a fantastic talk, the condition of the lecturer notwithstanding, which incidentally has really great relevance for user experience:

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08 Jul 2008 0735H

Using old sites for benchmarking

In attending a UIE webinar two weeks ago I think it was (on designing to accommodate information foraging), it became apparent to all of us in the room that the site examples were about 10 years old, dotcom era relics already relegated to the historical dustbin of the Internet Archive. Was the information relevant? Of [...]

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12 Jun 2008 0706H

But what happens if you DO happen to be the user?

The famous UX tenet is, “we are not the users.” Let’s not take that so literally. The spirit of that statement, for all the fundamentalists out there, is to avoid making judgments about whole groups of people’s behaviors solely on personal proclivities alone.
Now, if you happen to fall into the neighborhood of people that form [...]

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04 Jun 2008 0633H

UX dojo-storm-redux: Montauksofa.com

Back in ‘06 we looked at Montauk Sofa site, but it’s been redesigned since then. The Montauk Sofa brand, which is ostensibly an luxury furniture brand, was being represented by a simply bad website. It seems, given the fairly high position of this site’s review on the Google search results, that someone finally listened. We’re [...]

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02 Jun 2008 0624H

UX-dojo-storming PotteryBarn.com

Oh. Looks like W-S brands’ UX & Dev teams down at the north end of Van Ness have been hard at work lately. Let’s look the numbers:

#21 on the Internet Retailer Top 100,
$1.1 billion worth of stuff sold online last year, up 19% from the previous year,
7.1 million visitors a month,
6% conversion rate,
Average ticket of [...]

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27 May 2008 1702H

Borders.com launches!

And we’re live! Congrats at last to the Brulant team under Adam Cohen who stuck it out in Ann Arbor for the past year and change, the Deloitte guys, and the Borders e-commerce team under Kevin Ertell. All in all, pretty miraculous building up an entirely new business operation wing more or less from scratch. [...]

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27 May 2008 0650H

UX Dojo-storming

As a young martial artist, hard to believe, almost 20 years ago, I was told of an old, now deprecated practice called dojo arashi, dojo storming, where by one school would go to another school, usually unannounced, to, uh, test their skills. So in going through the metrics for this site some of the greatest [...]

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26 May 2008 0724H

Faces of the Dead

A remarkable memorial to the fallen.

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21 May 2008 2126H

Shop four sites at once?

Yep. That’s exactly what the Gap brands would have you do. You can indeed if you so choose buy that bikini to go with your work outfit and don’t forget the flip flops. But, then, where does that leave the Gap? Is it just a slightly more pricey Old Navy? That just seems to expose [...]

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19 May 2008 1229H

UI Design in an Agile Environment

By way of my friend Joel in Hong Kong, who went to the HCI Conference in Florence:

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