User Experience

02 Jun 2008 0624H

UX-dojo-storming PotteryBarn.com

Oh. Looks like W-S brands’ UX & Dev teams down at the north end of Van Ness have been hard at work lately. Let’s look the numbers:

#21 on the Internet Retailer Top 100,
$1.1 billion worth of stuff sold online last year, up 19% from the previous year,
7.1 million visitors a month,
6% conversion rate,
Average ticket of [...]

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27 May 2008 1702H

Borders.com launches!

And we’re live! Congrats at last to the Brulant team under Adam Cohen who stuck it out in Ann Arbor for the past year and change, the Deloitte guys, and the Borders e-commerce team under Kevin Ertell. All in all, pretty miraculous building up an entirely new business operation wing more or less from scratch. [...]

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27 May 2008 0650H

UX Dojo-storming

As a young martial artist, hard to believe, almost 20 years ago, I was told of an old, now deprecated practice called dojo arashi, dojo storming, where by one school would go to another school, usually unannounced, to, uh, test their skills. So in going through the metrics for this site some of the greatest [...]

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26 May 2008 0724H

Faces of the Dead

A remarkable memorial to the fallen.

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21 May 2008 2126H

Shop four sites at once?

Yep. That’s exactly what the Gap brands would have you do. You can indeed if you so choose buy that bikini to go with your work outfit and don’t forget the flip flops. But, then, where does that leave the Gap? Is it just a slightly more pricey Old Navy? That just seems to expose [...]

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19 May 2008 1229H

UI Design in an Agile Environment

By way of my friend Joel in Hong Kong, who went to the HCI Conference in Florence:

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04 May 2008 2014H

Calendaring apps

It occurs to me that we spend far too little time actually tackling industry-standard problems in school and that is, of course, what we look for when we interview people: has the candidate actually done work that looks like a professional problem, with the inputs and limitations placed upon us by resources available?
If I were [...]

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04 May 2008 1952H

What is a user experience professional?

I’m often asked what does it take to be a good user experience professional. Well, of course that depends on where you intend to use your user experience work. I happen to work on the web, so the UX I do is naturally a bit different from someone who works with embedded systems or industrial [...]

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14 Apr 2008 0611H

Things that impact user experience outside our domain

Just heard a story on NPR about TurboTax (which I just used for the 10th year in a row last night). Last year they didn’t anticipate the hit their servers would take. The cost? 10 million in refunds issued to angry users that needed to be assuaged. They’re not the only site: think about all [...]

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07 Apr 2008 1750H

All we have been doing in user experience

when it comes to online retail, has been done before, not in so many words, but, in parallel, by Paco Underhill and his firm Envirosell. Usability? Let’s call it customer observation, customer ethnography. Of course it is not really so, unless we were able to observe user sessions completely hidden from view. But we do [...]

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