Gene Moy (梅忠毅) is a user experience architect from Chicago with 14 years experience working on the web and now, medical devices. Occasionally he thinks every day feels like 1995 all over again. More about Gene »
We’re in the production stream of a project now, and I’m looking back on an affinity diagram I put together after we’d had a group of about four or five users tell us their loves and hates (such strong words, I know) about a particular online service we offer. Hadn’t looked at it in a [...]
Read the rest of Research driving UX projects
At one time, before the dotcom world ended, people would put out these crazy job descriptions where they wanted what used to be called a webmaster: someone who coded, designed, researched, and managed the web services for a company or an organization. They wanted someone who was familiar with major scripting and programming languages, someone [...]
Read the rest of In re: interaction design v. information architecture
Well, not quite. Since the dotcom days, I have always been somewhat suspicious of firms that have grown by merger and acquisition. In those days, rolling up firms for their assets and clients seemed to be the predominant exit strategy, and all the equity built up by the talent within went for naught as they [...]
Read the rest of Brulant + Rosetta: crazy delicious?
Oh. Looks like W-S brands’ UX & Dev teams down at the north end of Van Ness have been hard at work lately. Let’s look the numbers:
#21 on the Internet Retailer Top 100,
$1.1 billion worth of stuff sold online last year, up 19% from the previous year,
7.1 million visitors a month,
6% conversion rate,
Average ticket of [...]
Read the rest of UX-dojo-storming PotteryBarn.com
The other night was a local IxDA event which they graciously arranged for it to be broadcast via internet, which was frankly genius in intent, although the execution of it was rather poor — speaker positioned in front of a window, no backup microphone to relay the sound to the online audience. If I am [...]
Read the rest of Stop kvetching, start doing
Probably one of the most frustrating things about this type of work is the amount of rework that is required due to changing or poorly gathered business requirements, and in fact, sometimes the business side is actually using hard code and layouts as a kind of sandbox for their own ideas before rejecting or accepting [...]
Read the rest of Reworking wireframes
Sorry, been busy ramping up at my new gig, but, I was recently reminded of something a pretty smart guy, Ahmed Sako, once told me when I was working in New York: we are all eventually going to be technologists, someday. And he was right: in our line of work, any business is inevitably going [...]
Read the rest of Observations on working with stakeholders
First off, I’ve worked with lots of clients, thousands of users, and not a few analysts along the last 12 years — some good, some awful, like anything else in life — and I tend to think that the fact I’m still here in this industry working with some pretty happy clients indicates that I [...]
Read the rest of Some thoughts on reqs analysis
This last month, aside from the usual dance of the wireframes required of me at another client, I’ve been practicing the fine art (though some might call it a dark art) and science of creating personas for the web.
As a quick intro to those who don’t do this type of work, let’s talk about what [...]
Read the rest of On personas, part 1
Trapped at MCI on account of inclement weather. For those keeping track at home, this makes 12 hours this week spent waiting in an airport. Even after having gotten in at 3AM this morning into Kansas City, it turned out to be a pretty productive morning. It’s a little curious, but when I get [...]
Read the rest of Wasting away again in . . . oh never mind
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